Archive for May 2022

On this episode, Tom converses with Jay Barwick, VP of Operations for River Mill Data Management, located in Columbus, Georgia.  Jay discusses practical ways they’ve implemented internal communication for improved team connection within the organization.  Jay shares about his regular driver meetings and how that’s given River Mill some of the best return on that…

Greg Miller, President of Altitude DocuShred located in the Denver, Colorado area joins Tom on this episode. Greg shares how 20% of his revenue comes from re-orienting large or complex service requests into high value projects to ultimately resolve the client’s bigger problem. He shares his approach and examples of these types of projects. He…

On this round of the podcast Tom chats with Christopher Jones, Chief Problem Solver of Secure Records Solutions located in Thomasville, Georgia.  Christopher outlines five critical approaches he’s taken to respond to a sales problem he uncovered in the company, along with the implications and outcomes of that response.  That’s at least two major $10,000…

On this episode of the podcast, Tom has a conversation with Lucy Shipley, Group Director of Shredall SDS Group based in Nottingham, England.  Lucy shares the reasons for their recent big software change decision, the process they went through before the implementation and the lessons learned along the way.  If you are considering a software…

On this episode of the show Tom talks with Nate Segall of AccuShred based in Toledo, Ohio. Nate shares how he employs a lot of little things in his business to ensure customer retention. You’ll hear about the famous AccuShred cookie, GPS and Susan G Komen fundraising. There’s so much good stuff on the podcast…