Bank the Box with Gary Wright

On this week’s episode, Tom meets with Gary Wright, Vice President of Operations at Williams Data Management & ShredMyFiles.com based in Los Angeles, California.  Three months ago Gary implemented a program called Bank the Box, which rewards drivers on purge job for the number of boxes they shred over and above the work-order expectation. Learn about how…

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Annual Fee with Heather Fitzanko

Heather Fitzanko, Vice President of AAA Certified Confidential Security Corp of Peoria, Illinois shares their unique small business service program with Tom on this episode. About four years ago, Heather launched the ShredSmart program, an annual billing program for select small business clients. Learn how she implemented the program, the benefits and challenges she’s uncovered…

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True, Fast & Sharp with Chris Isabell

 On this week’s episode, Tom converses with Chris Isabell of iSecure located in Grants Pass, Oregon. Chris shares how a core set of values he adopted from his years in the military have been integral to leading and running his shredding business. Chris also shares a simple model of “process” and “performance” which helps…

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Dynamic Purge Pricing with Grant DiGioia

On this episode Tom chats with Grant DiGioia of Patriot Shredding based in Rockville, Maryland.  Grant shares how he used the early COVID crisis to dive deep into all the data they had about stops, time spent, factors on those stops, revenue and profitability. As a result, they built and continue to use a dynamic…

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