Examples of Some of Tom's Consulting & Advisory Projects
Global Association Merger
Tom facilitated the merger of two global industry associations over a two year period. This included defining objectives with both parties including individual boards and staff, data collection and assessment, meeting facilitation, agreement mediation, working with legal teams to developing the new merger agreements, drafting the specifics of new bylaws, ongoing merger communications, implementation planning and a lot more.
New Division Implementation
Tom supported the development of a brand new service division within a large, national self-storage company. This project included the development of the service goals and objectives, clarifying and defining the implementation plan, training key leaders and stakeholders, developing tools and resources, developing the specifications for a mobile application to be used with the service, marketing plans and more.
National Rollout Training
Over a two year period Tom developed, delivered and then assessed a new customer service training program for a national shopping center enterprise, it's head office and individual center locations, including all related staff. The goal was to improve and enhance the service experience of retail clients as well as shopping center visitors throughout the enterprise.
The Process
Initially, you'll work with Tom to clarify an understanding of your desired goals and outcomes. This includes both a clear picture of your current situation and what you are trying to accomplish or where you are going. From there, a plan and proposal will be provided. In some cases, an initial engagement may be required to define the vision.